Support
However you reach us, a real person on the TestFactors team reads it. Pick the channel that matches what you need.
Product support
Questions about a specific project, cycle, test run, or defect? Email us and a member of the team will pick it up. Including your organization, project, and the screen involved gets you an answer fastest.
Reporting a problem
Found a bug or something that looks wrong in your results? Send it to the same address with the ID of the affected test case, scenario, script, or defect. We would rather hear about it early than have you work around it.
Security and privacy concerns
Report a suspected vulnerability, a security incident, unauthorised access, or a privacy request. We will acknowledge your report and handle it under our internal incident response procedures.
Sales and demos
Evaluating TestFactors, or need to talk about licensing, onboarding, or a proof of concept? Our team will get back to you.
Helping us help you faster
Testing problems are easier to reproduce when we can see what you saw. When you get in touch, it helps if you can include the following.
- Tell us the project and cycle involved, and the exact screen or action where the problem happened.
- Include what you expected to happen and what happened instead.
- Attach a screenshot or the ID of the affected test case, scenario, script, or defect where you can.
- Let us know how many people are affected and whether it is blocking a release.
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